To help you get the most out of your visit, we’ve put together a list of Frequently Asked Questions (FAQs).  

Roots Coffee & Co is a place where you can discover exceptional coffee and experience the warmth of community. 

That will provide you with answers to some of the most common queries we receive from our customers. 

So, grab a cup of your favorite brew, sit back, and take a few minutes to read through our Frequently Asked Questions (FAQs) to learn more about Roots Coffee & Co.

What Type of Coffee Do you Serve?

We serve signature drinks, Drip & Espresso, and Lattes & Mochas. You will find more details on our menu:

Do you Serve Food?

Yes, we offer a selection of pastries like Bagels, Coffee Cake, Muffins, and Turnovers. You will find more details in our menu:

Do you Offer Vegan or Gluten-Free Options?

No, we don’t offer vegan and gluten-free options.

Do you Have Wi-Fi?

Yes, we provide free Wi-fi for all customers.

What Are Your Hours of Operation?

Our hours of operation vary. We are typically open in these hours:

Monday – Friday 6:30 am – 6:00 pm; 

Saturday 7:00 am – 5:00 pm; 

Sunday 8:00 am – 2:00 pm.

What Types of Payment Do You Accept?

We accept all major credit cards, as well as mobile payment options such as Apple Pay and Google Wallet. We also accept cash.

Do You have Outdoor Seating?

Yes, we have a small outdoor seating area as well as a covered outside deck on the second floor.

Can I Place an Order for Pickup or Delivery?

Yes, you can place an order for pickup or delivery through our website or mobile app. For that, go to our menu and click on “Order Online”.

Do You Offer Catering Services?

Yes, we offer catering services for corporate events, meetings, and other special occasions. For that, go to our menu, click on “Catering”, and complete the form!

Can I Bring My Own Cup for a Discount?

Yes, we offer a discount for customers who bring their own reusable cups. This helps reduce waste and supports our commitment to sustainability.

Do You Offer Any Promotions or Discounts?

Yes, we offer various promotions and discounts throughout the year. Follow us on social media or sign up for our email newsletter to stay updated. To join our newsletter, visit our website and scroll down to the bottom, include your e-mail, and click “Join Now”.

Do You Have a Loyalty Program?

Yes, we have a loyalty program that rewards customers with discounts and exclusive perks for their repeat business: Collect 15 beans and receive a free drink!

Can I Purchase Coffee Beans to Take Home?

Yes, we offer a selection of coffee beans for purchase in-store and we will also grind them to your preferred setting.

Do You Offer Any Events or Workshops?

Yes, we host many fun and exciting events at our shop. Check our social media and website for upcoming events.

What is The Origin of Your Coffee Beans?

We source our coffee beans from Millcreek Coffee Roasters. They source their beans directly 

from various regions around the world, including South America, Africa, and Asia. Each

of our blend has its own unique flavor profile and is carefully selected from each region to create the perfect cup of coffee. All beans are delivered in a green state and roasted locally.

What is Your Signature Drink?

We are famous for our Horchata Latte, it is our best seller. However, we have more than one signature drink. Here is the list: Caramelo, Hazel Rush, Mexican Mocha, White Raspberry, and the Drink-of-the-Month.

What is Your Policy on Outside Food and Drinks?

We ask that customers do not bring outside food or drinks into the shop. We want to provide a clean and enjoyable environment for all customers, and bringing in outside food can create a mess and disrupt the atmosphere. Thank you for your understanding.

Do you Have a Dress Code?

No, we do not have a dress code. We welcome customers of all styles and attire.

What is Your Policy on Dogs in the Coffee Shop?

Well-behaved dogs on a leash are welcome in our outdoor seating area.

Do you Offer Dairy-Free Milk Alternatives?

Yes, we offer a variety of dairy-free milk alternatives, including soy milk, almond milk, and oat milk.

Can I Place an Order for Pickup or Delivery?

Yes, you can place an order for pickup or delivery through our website. Go to our menu and click on “Order Online”. Then right above “Featured Items”, you choose between the options Delivery or Pickup.

Do you Offer Any Seasonal Drinks?

Yes, we offer seasonal drinks. They are usually called “Drink-of-the-Month”. Be sure to check our menu for updates.